All Systems Operational

Uptime over the past 90 days. View historical uptime.
Chat Interactions Operational
90 days ago
100.0 % uptime
Today
Consumer Experience ? Operational
90 days ago
100.0 % uptime
Today
Delphi Studio Operational
90 days ago
99.89 % uptime
Today
Processing Documents Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.72 % uptime
Today
User Management Operational
90 days ago
100.0 % uptime
Today
Voice Playground ? Operational
90 days ago
100.0 % uptime
Today
Synced Feeds ? Operational
90 days ago
99.16 % uptime
Today
Onboarding Operational
90 days ago
99.8 % uptime
Today
SMS Interactions Operational
90 days ago
100.0 % uptime
Today
Video Calling Operational
90 days ago
99.98 % uptime
Today
Voice Calling Operational
90 days ago
99.9 % uptime
Today
Website Integration ? Operational
90 days ago
99.88 % uptime
Today
External API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 3, 2025
New user Onboarding Facing Issues
Resolved - Our third party provider had an outage. We have resolved it with a work around.
Jul 3, 18:19 PDT
Investigating - New user onboarding is having issues, we are investigating the outage and will provide updates as soon as possible.
Jul 3, 14:03 PDT
Jul 2, 2025
Mulit-Language Voice Calling Outage
Resolved - This incident has been resolved.
Jul 2, 19:45 PDT
Identified - We’ve identified an issue with one of our transcription providers that’s causing voice calls in specific non-English languages to fail. English calls are working normally, and we’re actively working on a fix.
Jul 2, 18:44 PDT
YouTube Processing Facing Delays
Resolved - This incident has been resolved.
Jul 2, 14:17 PDT
Identified - YouTube content may take longer to process and may fail due to YouTube's servers being overwhelmed. Should be resolved within the day.
Jun 25, 23:40 PDT
Some File Types Failing to Upload
Resolved - This incident has been resolved.
Jul 2, 14:16 PDT
Identified - Uploading some files into Add Content is failing to load. A fix is coming.
Jun 26, 09:31 PDT
Video Call Outage
Resolved - Video Calls failed to start from 1:50 pm - 2:15 pm (25 minutes)
Jul 2, 14:00 PDT
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Twitter API issues affecting Twitter content
Resolved - This incident has been resolved.
Jun 26, 13:27 PDT
Identified - Twitter API is having a brief outage so Twitter content may temporarily fail to process
Jun 26, 09:52 PDT
Jun 25, 2025
Jun 24, 2025
Provider Outage, Degraded Performance
Resolved - This incident has been resolved.
Jun 24, 16:01 PDT
Update - We are continuing to work on a fix for this issue.
Jun 24, 16:00 PDT
Identified - We have identified a provider outage but fallbacks are in place. Experiences may be slightly degraded.
Jun 24, 13:20 PDT
Jun 23, 2025

No incidents reported.

Jun 22, 2025
YouTube Processing Issues
Resolved - This incident has been resolved.
Jun 22, 21:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 22:41 PDT
Identified - An issue with an upstream provider is affecting our ingestion of YouTube videos. We are working with them to fix this ASAP.
Jun 21, 16:34 PDT
Jun 21, 2025
Jun 20, 2025
Brief External API Outage: Conversation Creation
Resolved - External API calls for creating new conversations were temporarily unavailable due to an internal issue. A fix was implemented promptly. We are monitoring the situation closely and believe it is now fully resolved.
Jun 20, 10:44 PDT
Jun 19, 2025

No incidents reported.

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